Using AI to enhance crisis counseling for suicide prevention
Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout
This study is testing a new AI tool to help train crisis counselors in suicide prevention to see if it can improve their skills and the support they give to people in crisis.
Quick facts
| Phase | Not applicable |
|---|---|
| Study type | Interventional |
| Enrollment | 50 (estimated) |
| Ages | 18 Years and up |
| Sex | All |
| Sponsor | Lyssn.io, Inc. Industry-sponsored |
| Locations | 1 site (Portland, Oregon) |
| Trial ID | NCT06299384 on ClinicalTrials.gov |
What this trial studies
This research focuses on developing an AI-based tool called 'LyssnCrisis' to train crisis counselors in suicide risk assessment skills. The study aims to implement this tool in a national crisis call center to provide counselors with performance-based feedback and improve their effectiveness. By maximizing the capabilities of call-takers, the study seeks to enhance the quality of support provided to individuals in crisis. The intervention will be evaluated for its impact on both counselor performance and client outcomes.
Who should consider this trial
Good fit: Ideal candidates for this study are crisis counselors employed at Protocall Services, Inc.
Not a fit: Individuals who are not employed as call-takers at Protocall Services, Inc. will not benefit from this study.
Why it matters
Potential benefit: If successful, this approach could significantly improve the training of crisis counselors, leading to better support for individuals at risk of suicide.
How similar studies have performed: While the use of AI in training and counseling is an emerging field, similar studies have shown promise in enhancing training outcomes, making this approach both innovative and potentially impactful.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: Must be employed at Protocall Services, Inc. Exclusion Criteria: Call-takers who participated in Stage 2 research will not be able to participate in Stage 3 research.
Where this trial is running
Portland, Oregon
- ProtoCall Services, Inc. — Portland, Oregon, United States (Recruiting)
Study contacts
- Principal investigator: David C Atkins, PhD — Lyssn.io, Inc.
- Study coordinator: Roisin Slevin, BS
- Email: roisin@lyssn.io
- Phone: 4084310596
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.