How a patient experience check-in helps people in intermediate and long-term care feel more trusted in the hospital

Is this trial a fit for you?

A plain-English reading of the study's rules. Only the study team can confirm whether you qualify.

What this trial studies

This is a quasi-experimental, before-and-after study assessing whether a patient experience intervention improves trust in the hospital among older patients in intermediate and long-term care units. The intervention uses problem-detection interviews plus a multidisciplinary action plan to address issues. Outcomes are measured by patient-reported trust, emotional well-being, formal complaints, and nursing staff job satisfaction, comparing one year before and one year after implementation. Data are collected with blinded analysis and separate handling of questionnaires to protect privacy. The study plans subgroup analyses by ward type and has >80% power to detect a meaningful increase in trust from 30% to 50%.

Why it matters

Who can join: the full rules

Inclusion Criteria:

* Admitted to an intermediate or long-term care unit of Hospital Sant Antoni Abat
* Length of stay of at least 1 month
* Patient and/or caregiver able to take part in the study assessments
* Signed informed consent, given by the patient or by the patient's legal representative

Exclusion Criteria:

* Cognitive or affective disorder that limits the ability to answer the study questionnaires, with no reference person available to answer on the patient's behalf
* Participation in another study involving an experimental intervention during the period of this study and/or with a visit schedule incompatible with this study

Where it's running

• Hospital Sant Antoni Abat-Consorci Sanitari Alt Penedès-Garraf
  Vilanova i la Geltrú, Barcelona, Spain Recruiting

Study contacts

• Study coordinator: Noemí Casaponsa
• Email: recerca@csapg.cat
• Phone: 0034938960025

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How to take part

1. Review the eligibility criteria above with your treating physician.
2. Check the official listing on ClinicalTrials.gov for the latest contact details and recruitment status.
3. Contact the study coordinator or principal investigator to ask for pre-screening. Pre-screening is free and never obligates you to enroll.