Using video calls for emergency dispatch
Video Emergency Calls of Bystanders - a Simulation Study
This study is testing if using video calls in emergency dispatch can improve communication and make it easier for dispatchers and first responders to work together during emergencies.
Quick facts
| Phase | Not applicable |
|---|---|
| Study type | Interventional |
| Enrollment | 80 (estimated) |
| Ages | 18 Years to 70 Years |
| Sex | All |
| Sponsor | Medical University of Vienna Academic / other |
| Locations | 1 site (Vienna) |
| Trial ID | NCT06598592 on ClinicalTrials.gov |
What this trial studies
This project explores the use of video calls in emergency dispatch to enhance communication between dispatchers and first responders. Twenty control center employees will receive training on a video emergency call system and will then handle simulated emergency calls, both audio and video. Eighty first responders will participate in these simulations, which will include various emergency scenarios. The study aims to evaluate the impact of video calls on call duration and user experience in emergency situations.
Who should consider this trial
Good fit: Ideal candidates for this study are individuals aged 18-70 who are smartphone users and fluent in German.
Not a fit: Patients who are EMS personnel will not benefit from this study as they are excluded from participation.
Why it matters
Potential benefit: If successful, this approach could significantly improve the efficiency and effectiveness of emergency response services.
How similar studies have performed: While the use of video calls in emergency situations is a novel approach, similar studies have not been widely conducted, making this an exploratory initiative.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: * 18-70 years * User of a smartphone * German Language Exclusion Criteria: * EMS personnel
Where this trial is running
Vienna
- Medical University of Vienna — Vienna, Austria (Recruiting)
Study contacts
- Study coordinator: Christina Hafner Christina Hafner
- Email: christina.hafner@meduniwien.ac.at
- Phone: 0043 1 40400 41000
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.