Improving nurse-patient communication in outpatient clinics
Official title: Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory
Run by The Fourth Affiliated Hospital of Zhejiang University School of Medicine · NCT06967350 · Data updated 2026-11-12
This study is testing whether training outpatient nurses in two different communication methods can help them talk better with patients and improve their service skills.
Quick facts
| Study type | Interventional |
|---|---|
| Sex | All |
| Enrollment | 75 (estimated) |
| Sponsor | The Fourth Affiliated Hospital of Zhejiang University School of Medicine Academic / other |
| Locations | 1 site (Yiwu, Zhejiang) |
| Status | Recruiting |
| Started | February 19, 2025 |
| Main results expected | December 31, 2025 |
| Study ends | December 31, 2025 |
| Registry record updated | May 13, 2025 |
| Trial ID | NCT06967350 on ClinicalTrials.gov |
Is this trial a fit for you?
✓Likely a good fit
Ideal candidates for this study are outpatient nurses with over six months of experience who are willing to participate.
✕Probably not a fit
Nurses on maternity or sick leave, or those with mental health issues, will not benefit from this study.
A plain-English reading of the study's rules. Only the study team can confirm whether you qualify.
What this trial studies
This study explores the integration of two communication models, CARE and AIDET, to enhance the service recovery skills of outpatient nurses. Nurses will be randomly assigned to receive training in either the CARE model, the AIDET model, or a combination of both. The training includes theoretical lectures, case discussions, and practical assessments to ensure effective learning. The study aims to evaluate the impact of this combined approach on nurses' communication abilities over a one-month observation period following the training.
Why it matters
Potential benefit: If successful, this approach could significantly improve nurse-patient communication, leading to better patient satisfaction and care outcomes.
How similar studies have gone: While the integration of communication models is a novel approach, similar studies have shown that structured communication training can improve patient care outcomes.
Who can join: the full rules
Show full inclusion / exclusion criteria
Inclusion Criteria: * (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period. Exclusion Criteria: * (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Where it's running
-
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, Zhejiang, China Recruiting
Study contacts
- Study coordinator: Bao Yan
- Email: byzj@zju.edu.cn
- Phone: +8618806792850
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How to take part
- Review the eligibility criteria above with your treating physician.
- Check the official listing on ClinicalTrials.gov for the latest contact details and recruitment status.
- Contact the study coordinator or principal investigator to ask for pre-screening. Pre-screening is free and never obligates you to enroll.