Improving nurse-patient communication in outpatient clinics
Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory
This study is testing whether training outpatient nurses in two different communication methods can help them talk better with patients and improve their service skills.
Quick facts
| Phase | Not applicable |
|---|---|
| Study type | Interventional |
| Enrollment | 75 (estimated) |
| Sex | All |
| Sponsor | The Fourth Affiliated Hospital of Zhejiang University School of Medicine Academic / other |
| Locations | 1 site (Yiwu, Zhejiang) |
| Trial ID | NCT06967350 on ClinicalTrials.gov |
What this trial studies
This study explores the integration of two communication models, CARE and AIDET, to enhance the service recovery skills of outpatient nurses. Nurses will be randomly assigned to receive training in either the CARE model, the AIDET model, or a combination of both. The training includes theoretical lectures, case discussions, and practical assessments to ensure effective learning. The study aims to evaluate the impact of this combined approach on nurses' communication abilities over a one-month observation period following the training.
Who should consider this trial
Good fit: Ideal candidates for this study are outpatient nurses with over six months of experience who are willing to participate.
Not a fit: Nurses on maternity or sick leave, or those with mental health issues, will not benefit from this study.
Why it matters
Potential benefit: If successful, this approach could significantly improve nurse-patient communication, leading to better patient satisfaction and care outcomes.
How similar studies have performed: While the integration of communication models is a novel approach, similar studies have shown that structured communication training can improve patient care outcomes.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: * (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period. Exclusion Criteria: * (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Where this trial is running
Yiwu, Zhejiang
- The fourth affiliated hospital,Zhejiang University school of medicine — Yiwu, Zhejiang, China (Recruiting)
Study contacts
- Study coordinator: Bao Yan
- Email: byzj@zju.edu.cn
- Phone: +8618806792850
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.