Impact of email reminders on appointment attendance in urology
Impact Analysis of Email Reminders on No-Show Rates in Scheduled Ambulatory Appointments in the Urology Department of Hospital Italiano de Buenos Aires
This study is testing whether sending email reminders can help patients keep their urology appointments and reduce the number of missed visits.
Quick facts
| Study type | Observational |
|---|---|
| Enrollment | 1892 (estimated) |
| Ages | 18 Years and up |
| Sex | All |
| Sponsor | Hospital Italiano de Buenos Aires Academic / other |
| Locations | 1 site (Caba) |
| Trial ID | NCT06114602 on ClinicalTrials.gov |
What this trial studies
This observational study analyzes the effect of email reminders on appointment no-show rates in the Urology Department at Hospital Italiano de Buenos Aires. Patients scheduled for appointments will be divided into two groups: those who receive email reminders and those who do not. The study will compare the no-show rates between these groups over a one-year period before and after the implementation of the reminder system. The goal is to assess the effectiveness of email reminders in reducing missed appointments and improving patient adherence.
Who should consider this trial
Good fit: Ideal candidates for this study are patients over 18 years old with scheduled appointments in the Urology Department at Hospital Italiano de Buenos Aires.
Not a fit: Patients who may not benefit from this study include those with teleconsultation appointments or spontaneous overappointments, as they do not receive prior reminders.
Why it matters
Potential benefit: If successful, this approach could significantly reduce no-show rates, improving access to care for patients in need of urological services.
How similar studies have performed: While similar studies have shown that appointment reminders can reduce no-show rates, this specific analysis in Argentina is novel and untested.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: * We will include all patients over 18 years who have been assigned appointments or overappointments, scheduled or with note, in the Urology Department of HIBA between January 1, 2022 and December 31, 2023. Exclusion Criteria: * Teleconsultation appointments and face-to-face consultations made through spontaneous overappointments or spontaneous demand will be excluded. The latter two cases are not considered to be appointments assigned to the patient prior to the consultation, but are assigned at the same time the patient presents his or her request. The electronic information system has no way of knowing in advance that this patient is going to be seen and therefore has no way of sending a reminder.
Where this trial is running
Caba
- Hospital Italiano de Buenos — Caba, Argentina (Recruiting)
Study contacts
- Study coordinator: Diego Santillan, MD
- Email: diego.santillan@hospitalitaliano.org.ar
- Phone: +5491162504033
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.