Evaluating how emergency calls are handled by dispatch centers
Evaluation of the Quality of Incoming Call Handling Assisted by the proQA Software in the Emergency Dispatch Center of Besançon.
Centre Hospitalier Universitaire de Besancon · NCT06502925
This study looks at how emergency dispatch centers in France handle calls to see if better training helps them collect patient information and respond to medical emergencies more effectively.
Quick facts
| Study type | Observational |
|---|---|
| Enrollment | 800 (estimated) |
| Ages | 18 Years and up |
| Sex | All |
| Sponsor | Centre Hospitalier Universitaire de Besancon (other) |
| Locations | 2 sites (Besançon, Franche Comté and 1 other locations) |
| Trial ID | NCT06502925 on ClinicalTrials.gov |
What this trial studies
This observational study focuses on the quality of incoming call handling in emergency dispatch centers in France. It aims to assess how emergency medical dispatchers collect patient information and evaluate the severity of medical emergencies. The study will analyze the effectiveness of training methods, including a diploma course established in 2019, in improving the dispatch process. By identifying potential errors in call handling, the study seeks to enhance the overall emergency response system.
Who should consider this trial
Good fit: Ideal candidates for this study are individuals whose emergency calls are handled by professional emergency medical dispatchers during the study period.
Not a fit: Patients whose calls are managed by medical students or those with unfounded severity codes may not benefit from this study.
Why it matters
Potential benefit: If successful, this study could lead to improved emergency response times and better patient outcomes in medical emergencies.
How similar studies have performed: While the specific approach of this study may be novel, similar studies evaluating emergency dispatch effectiveness have shown promising results in improving response times and patient care.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: * Calls handled by a professional EM Dispatcher during the study period. Exclusion Criteria: * Calls handled by a medical student functioning as an EM Dispatcher. * Calls for which the "severity" code is unfounded.
Where this trial is running
Besançon, Franche Comté and 1 other locations
- Centre Hospitalier Universitaire de Besancon — Besançon, Franche Comté, France (RECRUITING)
- University Hospital of Besançon — Besançon, Franche Comté, France (RECRUITING)
Study contacts
- Principal investigator: Antoine Leclerc — University Hospital of Besançon
- Study coordinator: Antoine Leclerc
- Email: aleclerc@chu-besancon.fr
- Phone: +33 3 81 66 88 67
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.
Conditions: Medical Emergencies