Evaluating how emergency calls are handled by dispatch centers
Official title: Evaluation of the Quality of Incoming Call Handling Assisted by the proQA Software in the Emergency Dispatch Center of Besançon.
Run by Centre Hospitalier Universitaire de Besancon · NCT06502925 · Data updated 2026-11-12
This study looks at how emergency dispatch centers in France handle calls to see if better training helps them collect patient information and respond to medical emergencies more effectively.
Quick facts
| Study type | Observational |
|---|---|
| Ages | 18 Years and up |
| Sex | All |
| Enrollment | 800 (estimated) |
| Sponsor | Centre Hospitalier Universitaire de Besancon Academic / other |
| Locations | 2 sites (Besançon, Franche Comté and 1 other locations) |
| Status | Recruiting |
| Started | August 1, 2024 |
| Main results expected | July 2025 |
| Study ends | July 2025 |
| Registry record updated | November 7, 2024 |
| Trial ID | NCT06502925 on ClinicalTrials.gov |
Is this trial a fit for you?
✓Likely a good fit
Ideal candidates for this study are individuals whose emergency calls are handled by professional emergency medical dispatchers during the study period.
✕Probably not a fit
Patients whose calls are managed by medical students or those with unfounded severity codes may not benefit from this study.
A plain-English reading of the study's rules. Only the study team can confirm whether you qualify.
What this trial studies
This observational study focuses on the quality of incoming call handling in emergency dispatch centers in France. It aims to assess how emergency medical dispatchers collect patient information and evaluate the severity of medical emergencies. The study will analyze the effectiveness of training methods, including a diploma course established in 2019, in improving the dispatch process. By identifying potential errors in call handling, the study seeks to enhance the overall emergency response system.
Why it matters
Potential benefit: If successful, this study could lead to improved emergency response times and better patient outcomes in medical emergencies.
How similar studies have gone: While the specific approach of this study may be novel, similar studies evaluating emergency dispatch effectiveness have shown promising results in improving response times and patient care.
Who can join: the full rules
Show full inclusion / exclusion criteria
Inclusion Criteria: * Calls handled by a professional EM Dispatcher during the study period. Exclusion Criteria: * Calls handled by a medical student functioning as an EM Dispatcher. * Calls for which the "severity" code is unfounded.
Where it's running
-
Centre Hospitalier Universitaire de Besancon
Besançon, Franche Comté, France Recruiting -
University Hospital of Besançon
Besançon, Franche Comté, France Recruiting
Study contacts
- Principal investigator: Antoine Leclerc — University Hospital of Besançon
- Study coordinator: Antoine Leclerc
- Email: aleclerc@chu-besancon.fr
- Phone: +33 3 81 66 88 67
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How to take part
- Review the eligibility criteria above with your treating physician.
- Check the official listing on ClinicalTrials.gov for the latest contact details and recruitment status.
- Contact the study coordinator or principal investigator to ask for pre-screening. Pre-screening is free and never obligates you to enroll.