e-SINCERE: giving phones and digital navigation to help patients connect with community services
Official title: Enhanced Digital Access to Bridge Social Needs and Reduce Health Disparities: The e-SINCERE Study
Run by University of Utah · NCT07174466 · Data updated 2026-11-12
This project will test whether giving adults stable cell phones and hands-on digital help helps people with limited technology access connect to community services.
Quick facts
| Study type | Interventional |
|---|---|
| Ages | 18 Years and up |
| Sex | All |
| Enrollment | 600 (estimated) |
| Sponsor | University of Utah Academic / other |
| Locations | 1 site (Salt Lake City, Utah) |
| Status | Recruiting |
| Started | August 8, 2025 |
| Main results expected | August 31, 2028 |
| Study ends | August 31, 2029 |
| Registry record updated | September 25, 2026 |
| Trial ID | NCT07174466 on ClinicalTrials.gov |
Is this trial a fit for you?
✓Likely a good fit
Adults over 18 who complete the SINCERE screener and have limited access to technology or difficulty connecting with services, and who can understand English or Spanish, are the ideal candidates.
✕Probably not a fit
Patients living in nursing facilities, those not responsible for self-care, or those unable to communicate verbally in English or Spanish are excluded and unlikely to benefit from this intervention.
A plain-English reading of the study's rules. Only the study team can confirm whether you qualify.
What this trial studies
e-SINCERE randomizes or assigns patients to standard referral to 211, phone support (providing stable cell phones), or a digital navigation service to overcome information-and-communication-technology barriers. The work begins with patients in the UHealth emergency department in Salt Lake City and plans to add additional sites over time. The team will partner with community service providers and policy leaders to refine and implement the intervention and to track whether patients successfully connect with referred services. Outcomes will include connection to community resources and lessons to guide future programs and policies for patients facing economic and technological barriers.
Why it matters
Potential benefit: If successful, the program could increase access to community resources for patients with economic or technological barriers and inform scalable service-delivery models.
How similar studies have gone: Small pilots and related programs that provided phones or digital navigation have improved connections to services, but large-scale randomized evidence is still limited.
Who can join: the full rules
Show full inclusion / exclusion criteria
Inclusion Criteria: * Community Advisory Board Members Health system, governmental, and community service stakeholders Able to understand English Adult (\> 18 years) \- General screening population: Any patient who completes the SINCERE screener. Able to understand or read English or Spanish. \- Survey study inclusion criteria: Any patient who completes the SINCERE screener who has connected with 211 for service outreach Able to understand or read English or Spanish. Adult (\> 18 years) Exclusion Criteria: * Those unable to communicate verbally in English or Spanish * Those living in nursing facilities, or those who are not otherwise responsible for self-care
Where it's running
-
University of Utah
Salt Lake City, Utah, United States Recruiting
Study contacts
- Principal investigator: Andrea Wallace, PhD — University of Utah
- Study coordinator: Ernest Grigorian, MS
- Email: Ernest.Grigorian@utah.edu
- Phone: 801-585-7194
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How to take part
- Review the eligibility criteria above with your treating physician.
- Check the official listing on ClinicalTrials.gov for the latest contact details and recruitment status.
- Contact the study coordinator or principal investigator to ask for pre-screening. Pre-screening is free and never obligates you to enroll.