Chatbot support for healthcare workers experiencing workplace aggression
Design, Development and Validation of a Chatbot (SANIDAD SEGURA) to Support Healthcare Professionals Experiencing Workplace Aggression: Protocol for a Mixed-methods Study
This project will test whether a chatbot can give emergency and critical care staff quick, confidential guidance and referrals after incidents of workplace aggression.
Quick facts
| Study type | Observational |
|---|---|
| Enrollment | 223 (estimated) |
| Ages | 18 Years and up |
| Sex | All |
| Sponsor | Distrito Sanitario Almeria Government |
| Locations | 1 site (Almería, Almería) |
| Trial ID | NCT07473531 on ClinicalTrials.gov |
What this trial studies
This observational project designs, develops, and validates a conversational agent called SANIDAD SEGURA to support healthcare professionals after workplace aggression. It will deploy the chatbot with staff in emergency and critical care units in the Almería Health District and collect data on usability, readability, user acceptability, and preliminary effectiveness in delivering guidance and referrals. Outcomes will include user-reported usability scores, comprehension metrics, engagement patterns, and qualitative feedback to refine the tool. Recruitment is local with informed consent and staff currently undergoing formal institutional interventions for workplace aggression are excluded.
Who should consider this trial
Good fit: Ideal participants are healthcare professionals aged 18 or older who are actively practicing in the Critical Care or Emergency Units of the Almería Health District and willing to provide informed consent.
Not a fit: Those currently undergoing formal institutional interventions for workplace aggression, staff outside the targeted units or health district, or individuals who prefer or require in-person psychological or legal support may not benefit from this digital tool.
Why it matters
Potential benefit: If successful, the chatbot could give affected staff immediate, confidential information and referral options, lowering barriers to help-seeking and potentially reducing underreporting.
How similar studies have performed: Related digital health and chatbot programs have shown promise improving access, usability, and psychoeducational support in healthcare settings, but dedicated evidence for workplace violence support among clinicians remains limited.
Eligibility criteria
Show full inclusion / exclusion criteria
Inclusion Criteria: * Healthcare professionals working in the Critical Care and Emergency Units of the Almería Health District. * Active clinical practice in the Almería Health District. * Age 18 years or older. * Willingness to participate and provide informed consent. Exclusion Criteria: * Healthcare professionals currently undergoing formal institutional intervention related to workplace aggression * Individuals who decline to provide informed consent
Where this trial is running
Almería, Almería
- Distrito Sanitario Almería — Almería, Almería, Spain (Recruiting)
Study contacts
- Principal investigator: Alba García Viola, PhD, RN — Distrito Sanitario Almería
- Study coordinator: Alba García Viola, PhD, RN
- Email: albagarciaviola@hotmail.com
- Phone: +34633644242
How to participate
- Review the eligibility criteria above with your treating physician.
- Visit the official trial page on ClinicalTrials.gov for the most current contact information and recruitment status.
- Contact the listed study coordinator or principal investigator to request pre-screening. Pre-screening is free and never obligates you to enroll.