Understanding how crisis call centers and mobile teams can help prevent suicide
Official title: Defining a Crisis: Engagement with Crisis Call Centers and Mobile Crisis Teams
Funded at Public Health Foundation Enterprises · NIH-10692796 · Data updated 2026-11-12
This study is looking at how well crisis call centers and mobile teams can help prevent suicide, especially for Black individuals and people in rural areas who may not have easy access to mental health care, and it aims to find ways to make these services even better as the new 988 hotline is rolled out across the country.
Quick facts
| Grant type | R03 grant |
|---|---|
| Study type | NIH-funded research |
| Funding institution | Public Health Foundation Enterprises NIH-funded |
| Lab location | 1 site (City of Industry, United States) |
| Project start | September 1, 2022 |
| Project end | August 31, 2025 |
| Funding year | 2023 |
| Award (this year) | $60,828 |
| NIH project number | 5R03MH130798-02 |
| Project ID | NIH-10692796 on NIH RePORTER |
Who could benefit from this research
✓Could help
Ideal candidates for this research include individuals experiencing mental health crises, particularly those from Black communities or other underserved populations.
✕Less likely to help
Patients who are not experiencing a mental health crisis or do not belong to the targeted underserved populations may not benefit from this research.
What this research studies
This research investigates the effectiveness of crisis call centers and mobile crisis teams in preventing suicide, particularly focusing on how these services can improve access to mental health care for underserved populations, including Black individuals and those living in rural areas. By analyzing data from Georgia's crisis system, the study aims to identify common patterns in the types of calls received and the decision-making processes involved in crisis triage. The findings will help develop best practices for these services as the new 988 suicide prevention hotline is implemented nationwide.
Why it matters
Potential benefit: If successful, this research could enhance the effectiveness of crisis intervention services, leading to better mental health outcomes and reduced suicide rates.
How similar studies have gone: Previous research has shown success in improving crisis intervention strategies, but this specific approach to analyzing the 988 system is relatively novel.
Where this research is happening
-
Public Health Foundation Enterprises
City of Industry, United States Active
Researchers
- Principal investigator: Goldman, Matthew Louis — Public Health Foundation Enterprises
- Study coordinator: Goldman, Matthew Louis
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About this research
- This is an active NIH-funded research project — typically early-stage science, not a clinical trial accepting patient enrollment.
- Some NIH-funded labs run parallel clinical studies or seek volunteers for related work. To check, contact the principal investigator or institution listed above.
- For full project details, budget, and progress reports, visit the official NIH RePORTER page.