Keeping Veterans Housed with the National Call Center for Homeless Veterans
Official title: Keeping the front door open: Preventing homelessness through the National Call Center for Homeless Veterans
Funded at Birmingham VA Medical Center · NIH-11225075 · Data updated 2026-11-12
This project looks at how the National Call Center for Homeless Veterans connects Veterans at risk of losing housing to services and what happens after they call.
Quick facts
| Grant type | NIH-funded research |
|---|---|
| Study type | NIH-funded research |
| Funding institution | Birmingham VA Medical Center NIH-funded |
| Lab location | 1 site (Birmingham, United States) |
| Project start | October 1, 2023 |
| Project end | September 30, 2026 |
| Funding year | 2026 |
| NIH project number | 5I01HX003608-03 |
| Project ID | NIH-11225075 on NIH RePORTER |
Who could benefit from this research
✓Could help
Veterans who have contacted or might contact the National Call Center for Homeless Veterans, especially those currently at risk of losing housing, are the ideal group for this work.
✕Less likely to help
Non-Veterans and Veterans with stable, long-term housing who never contact the call center are unlikely to directly benefit from this project.
What this research studies
If I'm a Veteran who calls the 24/7 National Call Center for Homeless Veterans, this project will use call records and VA data to learn about my needs and the help I received. The team will link call-center information with VA electronic health and administrative records and also use interviews to get more detail about caller experiences. They will describe who contacts the center, what services are offered, and whether callers' housing situations improve over time. The goal is to find ways the call center can better prevent new episodes of homelessness for Veterans.
Why it matters
Potential benefit: If successful, the work could make the call center better at getting Veterans the housing and health resources they need, reducing future homelessness.
How similar studies have gone: Other VA initiatives have cut Veteran homelessness substantially in the past decade, but the National Call Center for Homeless Veterans itself has not previously been studied.
Where this research is happening
-
Birmingham VA Medical Center
Birmingham, United States Active
Researchers
- Principal investigator: Montgomery, Ann Elizabeth — Birmingham VA Medical Center
- Study coordinator: Montgomery, Ann Elizabeth
About this research
- This is an active NIH-funded research project — typically early-stage science, not a clinical trial accepting patient enrollment.
- Some NIH-funded labs run parallel clinical studies or seek volunteers for related work. To check, contact the principal investigator or institution listed above.
- For full project details, budget, and progress reports, visit the official NIH RePORTER page.