Improving the quality of mental health services through user feedback

Ensuring Quality in Psychological and Mental Health Services - Service User Quality Assessment EQUIP-SU

NIH-funded research George Washington University · NIH-10954356

This study is creating a tool that helps people with mental health conditions share their experiences about the care they receive, so we can make mental health services better for everyone, especially in places that need more support.

Quick facts

Grant typeNIH-funded research
Study typeNIH-funded research
Funding institutionGeorge Washington University NIH-funded
Lab location1 site (Washington, United States)
Project IDNIH-10954356 on NIH RePORTER

What this research studies

This research aims to enhance mental health service delivery in low-resource settings by developing a quality assessment tool that allows individuals with lived experience of mental health conditions to evaluate the care they receive. The tool will be co-created with input from patients, caregivers, health system managers, and policymakers to ensure it meets the needs of all stakeholders. By gathering feedback on various quality indicators, such as communication skills of providers and the availability of medications, the research seeks to inform decision-making processes that can lead to improved mental health services.

Who could benefit from this research

Good fit: Ideal candidates for this research are individuals with lived experience of mental health conditions who receive care in primary care settings.

Not a fit: Patients who do not receive mental health services or those in high-resource settings may not benefit from this research.

Why it matters

Potential benefit: If successful, this research could lead to significant improvements in the quality and effectiveness of mental health services for patients in low-resource settings.

How similar studies have performed: Previous research has shown that user feedback can effectively improve service delivery in healthcare, indicating a promising approach for this project.

Where this research is happening

Washington, United States

Researchers

About this research

  1. This is an active NIH-funded research project — typically early-stage science, not a clinical trial accepting patient enrollment.
  2. Some NIH-funded labs run parallel clinical studies or seek volunteers for related work. To check, contact the principal investigator or institution listed above.
  3. For full project details, budget, and progress reports, visit the official NIH RePORTER page below.
Last reviewed 2026-06-13 by the Find a Trial editorial team. Information on this page is for educational purposes and is not medical advice. Always consult qualified healthcare professionals about clinical trial participation.