How telehealth can improve access and costs for urgent care among low-income individuals

The role of telehealth in improving access to and costs of unscheduled care among lower-income individuals

NIH-funded research Northwestern University at Chicago · NIH-10932315

This study looks at how using telehealth, or virtual doctor visits, can help lower-income people, especially those on Medicaid, get urgent care more easily and affordably, while also figuring out if it can reduce their need for emergency room visits.

Quick facts

Grant typeR01 grant
Study typeNIH-funded research
Funding institutionNorthwestern University at Chicago NIH-funded
Lab location1 site (Chicago, United States)
Project IDNIH-10932315 on NIH RePORTER

What this research studies

This research investigates the impact of telehealth on access to and costs of urgent care for lower-income individuals, particularly those enrolled in Medicaid. It examines how virtual immediate care, which gained prominence during the COVID-19 pandemic, can either enhance or hinder healthcare access for marginalized groups. The study will analyze various telehealth models to understand their effectiveness in reducing reliance on emergency departments and the overall costs of care. By focusing on the unique challenges faced by low-income patients, the research aims to provide insights into optimizing telehealth services for this population.

Who could benefit from this research

Good fit: Ideal candidates for this research are lower-income individuals, particularly those enrolled in Medicaid, who may struggle with accessing urgent care services.

Not a fit: Patients with higher incomes or those who already have reliable access to urgent care services may not benefit from this research.

Why it matters

Potential benefit: If successful, this research could lead to improved access to urgent care and reduced healthcare costs for low-income individuals.

How similar studies have performed: Previous research has shown that telehealth can improve access to care, but this study aims to explore its specific effects on lower-income populations, making it a novel investigation.

Where this research is happening

Chicago, United States

Researchers

About this research

  1. This is an active NIH-funded research project — typically early-stage science, not a clinical trial accepting patient enrollment.
  2. Some NIH-funded labs run parallel clinical studies or seek volunteers for related work. To check, contact the principal investigator or institution listed above.
  3. For full project details, budget, and progress reports, visit the official NIH RePORTER page below.
Last reviewed 2026-06-10 by the Find a Trial editorial team. Information on this page is for educational purposes and is not medical advice. Always consult qualified healthcare professionals about clinical trial participation.