Choosing the best VA visit: phone, video, or in-person
Advancing Decisions about Virtual Service Encounters (ADViSE)
This project gives Veterans and their primary care doctors personalized, easy-to-understand information to help decide whether a phone, video, or in-person visit is best.
Quick facts
| Grant type | NIH-funded research |
|---|---|
| Study type | NIH-funded research |
| Funding institution | Veterans Health Administration NIH-funded |
| Lab location | 1 site (Ann Arbor, United States) |
| Project ID | NIH-11141000 on NIH RePORTER |
What this research studies
You would use an interactive tool that summarizes how a phone, video, or in-person visit might affect your care based on your health history and preferences. The team will build the tool using VA health records and input from Veterans and primary care clinicians and will pilot it in VA primary care clinics. The tool will show likely benefits, burdens (like travel time), and other trade-offs to guide shared decisions with your clinician. Researchers will track whether giving this information changes visit choices, access, and patient experience.
Who could benefit from this research
Good fit: Veterans who receive primary care through the VA and face choices between phone, video, or in-person visits, especially those with chronic conditions or mobility or travel limitations, are the ideal candidates.
Not a fit: People who lack access to phone or internet, or whose care always requires in-person procedures, may not benefit from this intervention.
Why it matters
Potential benefit: If successful, this could help Veterans get care in the format that best fits their needs, improving access, convenience, and overall care experience.
How similar studies have performed: Telehealth has improved access in many prior studies, but using personalized, interactive recommendations to choose the visit type is relatively new and not yet widely tested.
Where this research is happening
Ann Arbor, United States
- Veterans Health Administration — Ann Arbor, United States (Active)
Researchers
- Principal investigator: Kullgren, Jeffrey — Veterans Health Administration
- Study coordinator: Kullgren, Jeffrey
About this research
- This is an active NIH-funded research project — typically early-stage science, not a clinical trial accepting patient enrollment.
- Some NIH-funded labs run parallel clinical studies or seek volunteers for related work. To check, contact the principal investigator or institution listed above.
- For full project details, budget, and progress reports, visit the official NIH RePORTER page below.